8h88 Privacy Policy

This Privacy Policy ("Policy") is issued by 8h88 ("8h88", "we", "us", "our") and applies to all personal data processed in connection with your use of the 8h88 online gaming platform, accessible at 8h88.ws. It covers data collected through our website, mobile interface, customer support channels, payment processing integrations, and all other touchpoints through which you interact with 8h88.

By registering an account on 8h88, making a deposit, placing a wager, or simply browsing the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the 8h88 platform immediately.

This Policy should be read alongside the Terms & Conditions and the Responsible Gaming policy, both of which form part of the overall agreement between you and 8h88. This Policy may be updated from time to time. The most current version will always be available at 8h88.ws/privacy-policy with the effective date clearly stated.

1 Information We Collect

8h88 collects personal data from you through several channels: directly when you register an account or interact with the platform; automatically when you browse or use platform features; and from third parties such as payment processors and identity verification services. The categories of personal data we collect are set out below.

Registration & Account Data:

• Full legal name (as it appears on your Bangladesh National ID card or passport).
• Date of birth (used for mandatory 18+ age verification).
• Email address (used for account communication, transaction confirmations, and promotional messages where you have opted in).
• Mobile phone number registered to your bKash, Nagad, Rocket, or Upay mobile wallet account.
• Username and password (password stored in hashed, non-recoverable form — 8h88 never stores plain-text passwords).
• Residential address (collected at KYC verification stage — district, city, and full postal address within Bangladesh).

Financial & Transaction Data:

• Mobile wallet number used for deposits and withdrawals (bKash, Nagad, Rocket, or Upay).
• Transaction reference numbers, amounts (in BDT), timestamps, and transaction type (deposit or withdrawal).
• Account balance history and wagering activity for AML compliance and responsible gaming monitoring.

Identity Verification (KYC) Data:

• Copy of government-issued photo ID (Bangladesh NID card or passport image).
• Selfie or live photograph taken for facial verification purposes.
• Utility bill, bank statement, or other address-confirmation document where requested.

Technical & Usage Data:

• IP address and approximate geolocation (country and city level, derived from IP).
• Device type, operating system, browser type and version.
• Session duration, pages visited, features used, and games played.
• Referring URL and exit URL.
• Error logs and crash reports.

Communication Data:

• Records of live chat conversations with 8h88 customer support agents.
• Email correspondence sent to or received from [email protected].
• Records of any formal complaints or dispute notices submitted through the platform.

The table below summarises the primary data categories, the lawful basis for processing each, and the retention period applied by 8h88.

2 How We Use Your Data

8h88 processes your personal data only for specific, documented purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which 8h88 processes personal data are as follows:

• Account Management: Creating, maintaining, and administering your 8h88 player account, including processing deposits, withdrawals, and wagers placed through your account.
• Age & Identity Verification: Confirming that you are at least 18 years of age and that the identity details you have provided are genuine. This is a legal obligation that 8h88 cannot waive.
• Customer Support: Responding to your enquiries, resolving disputes, processing complaints, and providing technical assistance via live chat and email.
• Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited activities on the platform.
• Legal & Regulatory Compliance: Fulfilling obligations imposed by applicable anti-money-laundering (AML) regulations, including maintaining transaction records and reporting suspicious activity to relevant authorities where required by law.
• Responsible Gaming: Monitoring player behaviour to identify early indicators of problem gambling and administering self-exclusion, deposit limit, and time-out requests submitted by players. See the Responsible Gaming page for full details.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve platform performance, user experience, game selection, and payment processing reliability.
• Marketing Communications: Where you have explicitly opted in, sending you promotional emails or platform notifications about bonuses, new games, tournaments, and special offers relevant to the Bangladesh market. You may withdraw consent at any time by contacting [email protected] or adjusting your account notification settings.
• Personalisation: Tailoring in-platform content such as game recommendations and bonus offers to your preferences and activity history, to improve the relevance of your 8h88 experience.

3 Data Sharing & Disclosure

8h88 does not sell your personal data to third parties. We share your personal data only in the circumstances described below, and only to the extent strictly necessary for each purpose.

Payment Service Providers:

When you make a deposit or withdrawal, your mobile wallet number and transaction details are shared with the relevant payment processor (bKash, Nagad, Rocket, or Upay) to facilitate the transaction. These providers operate under their own privacy policies and are responsible for data processed within their own platforms. 8h88 does not receive or store your mobile wallet PIN or full wallet credentials.

Identity Verification Partners:

To fulfil our KYC obligations, 8h88 may engage third-party identity verification service providers who process your NID document images and facial verification data on our behalf. These providers are bound by strict data processing agreements and may not use your data for any purpose other than identity verification for 8h88.

Game Content Providers:

Games hosted on the 8h88 platform are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by these studios, limited technical data (such as your session identifier and gameplay results) may be processed by the game provider's RNG and game server infrastructure. These providers do not receive your full personal profile.

Legal & Regulatory Disclosure:

8h88 may disclose your personal data to government authorities, law enforcement agencies, or other regulatory bodies where required to do so by law, or where 8h88 believes in good faith that such disclosure is necessary to comply with a legal obligation, protect the rights or safety of 8h88 or its players, or investigate suspected fraud or criminal activity.

Business Transfers:

In the event of a merger, acquisition, restructuring, or sale of all or part of 8h88's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. 8h88 will notify affected players via the registered email address before any such transfer takes effect and will ensure that the acquiring entity agrees to honour this Privacy Policy or provide equivalent protections.

4 Cookies & Tracking Technologies

8h88 uses cookies, web beacons, pixel tags, and similar tracking technologies on the 8h88 platform to improve functionality, analyse usage patterns, and (where you have consented) deliver personalised content and relevant promotional information. This section explains the types of tracking technologies we use and how you can manage them.

What Are Cookies?

A cookie is a small text file placed on your device (computer, tablet, or smartphone) by a website when you visit it. Cookies allow the website to recognise your device on subsequent visits and remember certain information about your preferences or session. Cookies cannot execute programs, deliver viruses, or access other files on your device.

Categories of Cookies Used by 8h88:

You can manage your cookie preferences at any time through your browser settings. Most modern browsers allow you to block or delete cookies, set alerts when cookies are placed, and browse in private/incognito mode. Please note that disabling strictly necessary cookies will impair your ability to use core 8h88 platform functions, including logging in and maintaining your session. Instructions for managing cookies in popular browsers are available in each browser's help documentation.

5 Data Retention

8h88 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal and regulatory obligations. The key retention periods applied by 8h88 are summarised in the data table within Section 1 of this Policy.

When you close your 8h88 account, we do not delete all of your data immediately. Certain categories of personal data — particularly financial transaction records and KYC identity documents — must be retained for defined periods to comply with anti-money-laundering regulations and tax record-keeping requirements. During the retention period, this data is held securely and access is restricted to staff who require it for compliance purposes only.

After the applicable retention period has expired, 8h88 will either permanently delete or irreversibly anonymise your personal data so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

If you believe that 8h88 is retaining your data beyond the periods described in this Policy and without a valid legal basis, you have the right to raise a concern with our Data Protection contact at [email protected], clearly stating your account details and the nature of your concern.

6 Your Privacy Rights

As a player on the 8h88 platform, you hold a number of rights in respect of your personal data. 8h88 is committed to facilitating the exercise of these rights in a timely and transparent manner.

• Right of Access: You have the right to request a copy of all personal data that 8h88 holds about you, including the categories of data, the purposes of processing, and the third parties with whom your data has been shared. Submit an access request to [email protected] with the subject line "Data Access Request".
• Right to Rectification: If any of the personal data 8h88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. For minor corrections (such as a misspelled name), you can update your account profile directly. For corrections to KYC documents, contact support.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request that 8h88 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other lawful basis applies), or where the data has been unlawfully processed. Note that this right is subject to 8h88's legal retention obligations — we may not be able to delete all data immediately if it is required for AML compliance purposes.
• Right to Restriction of Processing: You have the right to request that 8h88 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or while an objection to processing is being assessed.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data where it is based on legitimate interests, including profiling for marketing purposes. Where you object to direct marketing, 8h88 will cease processing your data for that purpose immediately and without condition.
• Right to Withdraw Consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time by contacting support or adjusting your account notification preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, contact the 8h88 Data Protection team at [email protected]. We will acknowledge your request within 3 business days and provide a substantive response within 14 calendar days. In complex cases, we may extend this by a further 14 days, in which case we will notify you of the extension and the reason for it.

7 Data Security Measures

8h88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures are reviewed and updated regularly in line with evolving security standards and threat landscapes.

Technical Measures:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the 8h88 platform is encrypted in transit using HTTPS with a 256-bit SSL/TLS certificate. This prevents interception of data by third parties during transmission.
• Password Hashing: Account passwords are never stored in plain text. 8h88 uses a strong one-way cryptographic hashing algorithm, meaning even 8h88's own staff cannot view your password.
• Access Controls: Access to systems containing personal data is restricted on a strict need-to-know basis. Staff authentication requires multi-factor login, and access logs are monitored for anomalies.
• Firewalls & Intrusion Detection: 8h88's server infrastructure is protected by enterprise-grade firewalls, intrusion detection systems (IDS), and distributed denial-of-service (DDoS) mitigation services.
• Regular Security Testing: 8h88 conducts periodic penetration testing and vulnerability assessments on its platform infrastructure to proactively identify and remediate security weaknesses.

Organisational Measures:

• All 8h88 staff who handle personal data receive mandatory data protection and security awareness training.
• Third-party service providers are assessed for security compliance before being granted access to any 8h88 data systems, and are bound by contractual data protection obligations.
• 8h88 maintains an internal data breach response plan. In the event of a data breach that poses a risk to your rights and freedoms, 8h88 will notify affected players without undue delay via their registered email address.

While 8h88 applies robust security measures, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure: use a strong, unique password for your 8h88 account, do not share your login credentials with anyone, and contact [email protected] immediately if you suspect any unauthorised access to your account.

8 Contact & Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 8h88 processes your personal data, please contact the 8h88 Data Protection team using the details below. All privacy-related enquiries are handled with strict confidentiality.

Policy Updates:

8h88 reserves the right to update or amend this Privacy Policy at any time. When we make material changes — such as introducing a new category of data processing, engaging a new category of third-party processor, or altering our retention periods — we will post the updated Policy on this page with a revised effective date and, where the changes materially affect your rights, notify you by email to your registered address.

We encourage you to review this Privacy Policy periodically. Your continued use of the 8h88 platform after any update constitutes your acceptance of the revised Policy. If you do not agree with the updated terms, you should discontinue use of the platform and contact support to request account closure in accordance with Section 8 of the Terms & Conditions.

This Privacy Policy was last reviewed and updated with effect from 1 January 2026. The most current version is always available at 8h88.ws/privacy-policy.