Responsible Gaming
at 8h88

Section 1

At 8h88, responsible gaming is not an afterthought — it is built into the foundation of everything we do. We believe that gambling should be a source of entertainment, not a source of stress, financial hardship, or personal harm. Our platform exists to give Bangladesh players an enjoyable, fair, and fully transparent gaming environment where every individual retains full control over their play.

We understand that for a small number of players, gambling can shift from harmless recreation into something harder to manage. That is why 8h88 has invested in a suite of player-protection tools, trained our support team to handle sensitive conversations with care and empathy, and made it as easy as possible for any player to step back, slow down, or stop — without barriers, without judgment, and without delay.

This page explains every responsible gaming measure available on the 8h88 platform and how to use them. If at any point you feel that gambling is becoming a problem for you or someone you know, please do not wait — contact our 24/7 support team at [email protected] or use the self-exclusion tool described in Section 3 below.

Section 2

Access to the 8h88 platform is strictly limited to individuals who are 18 years of age or older. This is a firm, non-negotiable policy. Underage gambling is illegal and harmful, and 8h88 takes every reasonable step to prevent minors from accessing any part of the gaming platform.

During the registration process, every new 8h88 player is required to confirm their date of birth and agree that they are aged 18 or above. This self-declaration is followed by a formal KYC check in which a copy of a valid government-issued photo ID — such as a Bangladesh National Identity Card (NID) or passport — must be submitted and approved before full account access and withdrawals are enabled.

Protecting minors in your household: If you share a device with younger family members, we strongly encourage you to use the parental control and filtering tools available through your internet service provider or device operating system. Software solutions such as Net Nanny, Qustodio, and built-in Android/iOS parental controls can restrict access to gambling websites at the device level, providing an additional layer of protection for children in your home.

If you believe a minor has accessed your 8h88 account, contact support immediately at [email protected]. We will investigate and take appropriate action without delay. Always log out of your 8h88 account when stepping away from a shared device, and never share your login credentials with anyone.

Section 3

Self-exclusion is one of the most powerful tools available to players who feel they need a complete break from gambling. When you self-exclude on 8h88, your account is suspended for your chosen period — you will not be able to log in, deposit, or place bets for the entire duration. 8h88 will also suppress all promotional communications to your registered contact details during a self-exclusion period.

How to request self-exclusion:

• 1
  Log in to your 8h88 account

  Navigate to Account Settings from your profile menu in the top right corner of the screen. Look for the "Responsible Gaming" or "Player Protection" section.
• 2
  Select Self-Exclusion

  Choose "Self-Exclusion" from the responsible gaming tools menu. Select your desired exclusion duration from the available options: 24 hours, 1 week, 2 weeks, 1 month, 3 months, 6 months, 12 months, or permanent.
• 3
  Confirm your request

  You will be asked to confirm your selection. Read the confirmation carefully — once a self-exclusion is activated, it takes effect immediately and cannot be reversed before the selected period expires.
• 4
  Receive confirmation email

  8h88 will send a confirmation email to your registered address. This email confirms the exclusion start time, duration, and the earliest date your account may be considered for reactivation (if applicable).
• 5
  Need help? Contact support directly

  If you are unable to access your account settings to initiate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request". Our team will action your request within 1 hour, 24 hours a day, 7 days a week.

Section 4

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with. 8h88 allows every player to set their own daily, weekly, or monthly deposit cap in BDT directly from their account settings. Once a limit is set, the system will automatically decline any deposit attempt that would cause you to exceed your chosen threshold within the relevant time window.

Deposit limits can be lowered at any time and the new, reduced limit takes effect immediately. This instant downward adjustment is deliberate — if you decide you need to spend less, we make that change effective right away with no waiting period. Requests to increase a deposit limit, however, are subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This built-in delay gives you time to reconsider whether the increase is genuinely in your best interest.

Section 5

Beyond deposit limits and self-exclusion, 8h88 provides a range of session-level controls to help you manage how long you spend on the platform in any single sitting. Long, uninterrupted gaming sessions can reduce decision-making quality and make it harder to keep track of how much time and money has passed. Our session controls are specifically designed to counteract this effect.

Section 6

Problem gambling can develop gradually, and it is often difficult to recognise in yourself before it has already begun to affect your finances, relationships, or mental health. 8h88 encourages all players to periodically reflect honestly on their gambling habits using the checklist below. If you answer "yes" to several of these questions, please reach out for help — speaking to someone is the most important first step.

Section 7

8h88 recognises that our internal tools and support team are one part of a wider ecosystem of help available to individuals dealing with problem gambling. We actively encourage players to make use of the professional resources and organisations listed below. All of the following provide free, confidential support.

Section 8

Our responsible gaming support team is available every day of the year, including Eid, public holidays, and Bangladesh national observances such as Victory Day (December 16) and Independence Day (March 26). No matter when you reach out, a trained team member will respond.